By engaging with our services to order custom-made boxes, you agree to the following terms and conditions. These guidelines are designed to ensure clarity and mutual understanding between you (the customer) and us (the manufacturer). These terms provide detailed insights into your responsibilities, our obligations, and the processes involved in creating your custom boxes.

1. Acceptance of Terms and Conditions

When you use our website to place an order for custom boxes, you are accepting these terms and conditions in full. This means you agree to comply with all the guidelines and rules mentioned here.

Why is this important?

  • Binding Agreement: When you place an order, you enter into a legal agreement with us. This is a contract that outlines the responsibilities and rights of both parties.
  • Changes to Terms: We can update these terms without prior notice. It’s your responsibility to review them periodically to stay informed of any changes. Any updates will apply to future orders.

2. Materials and Design Ownership

We hold ownership of all the materials used in the production process of your custom boxes, including design templates, graphics, and raw materials.

What does this mean for you?

  • Proprietary Content: All content, including the box designs, graphics, logos, and other elements used in the production process, are owned by us or our third-party collaborators. You are granted a license to use these designs for your custom box, but you do not own the underlying rights.
  • Samples and Display: We may showcase your custom boxes as part of our promotional content or on our website. If you prefer your design not to be used in such a way, you can let us know in advance.

3. User Conduct and Design Uploads

When submitting a design or artwork for your custom box, you must ensure that the content is legally compliant and adheres to copyright laws. This section outlines your responsibility for any design you upload.

What should you consider when uploading a design?

  • Legality of Content: You are responsible for ensuring that all content you upload (text, images, logos) is original or that you have obtained the necessary rights to use it. You must avoid uploading anything that infringes on the intellectual property rights of others, such as copyrighted images or logos without permission.
  • Objectionable Content: We reserve the right to refuse to produce any box designs that contain offensive, unlawful, or defamatory material. This includes hate speech, explicit content, or anything that could harm others or violate their rights.

4. Providing Accurate Information

When placing an order, you must ensure that all information provided, including design specifications, shipping addresses, and contact details, is correct and complete. This is critical for the successful processing and delivery of your order.

Why is this important?

  • Order Accuracy: Providing accurate details ensures that your order is processed quickly and without issues. If there are discrepancies in your provided information (such as an incorrect shipping address), it could cause delays or result in your order being delivered incorrectly.
  • Responsibility: You are responsible for keeping your account details up to date, especially for returning customers who may want to re-order with the same details.

5. Proof Approval and Production Process

Once you submit your custom design, we will create a proof (a preview) of your custom box. This proof must be reviewed and approved by you before the manufacturing process begins.

What does proof approval mean?

  • Proof Review: We provide a digital or physical sample of your custom box design. You must carefully review the proof to ensure all aspects are as you desire (e.g., color, text, graphics). This is the stage where you can request changes.
  • Final Approval: Once you approve the proof, we will begin production. If you approve the proof and later realize there’s a mistake, it will be difficult or impossible to make changes without incurring additional costs.
  • Reprints Due to Mistakes: If a mistake occurs on our end, such as a misprint, we will redo the order at no extra cost to you. However, if the error is due to a mistake on your side (for example, an issue with your design or an approved proof with errors), reprints may incur additional fees.

6. Payment, Cancellations, and Order Changes

We require full payment before starting production on your custom boxes. This is to ensure that both parties are committed to the order. Cancellations or changes after payment is processed are subject to specific terms.

Key points to consider regarding payment and cancellations:

  • Full Payment Before Production: To begin production, payment must be made in full. If you cancel the order after payment, you may incur a cancellation fee.
  • Cancellations: Once the proof is approved, it becomes more difficult to cancel the order without penalties. Most cancellations must be requested within 24 hours of proof approval to avoid production costs.
  • Refund Policy: Custom orders are generally non-refundable once the proof is approved and production has started. If we make an error, however, we will correct it at no cost.

7. Customer-Submitted Artwork and File Formats

If you submit artwork for your custom box, it must meet certain criteria to ensure that it can be printed effectively and without quality issues. You are responsible for submitting the artwork in the proper format and ensuring it meets our requirements.

 

What do you need to know about submitting artwork?

  • File Requirements: Artwork must be submitted in high resolution, preferably 300 dpi, and in CMYK color format. Low-resolution images may lead to blurry or pixelated prints, which is not ideal for professional designs.
  • Ownership and Rights: You must hold the rights to the artwork you submit. If you use a third-party image, you must have written permission to use it in your design.

8. Color Accuracy and Printing Process

While we strive for the highest color accuracy in our printing process, it’s important to understand that digital designs can appear slightly different from the final printed product due to various factors.

What are the implications of color accuracy?

  • Color Variations: Colors may appear slightly different in the final printed product than what you see on your screen. This is due to differences in monitor calibration and the printing process.
  • Approval Responsibility: You must thoroughly review the color proof before approving it. Once approved, any color discrepancies are not grounds for reprints unless they are a result of an error on our part.

9. Shipping and Delivery

Once your custom boxes are produced, they will be shipped to your specified address. You are responsible for the shipping costs, which vary depending on the size, weight, and destination of your order.

Important shipping points to consider:

  • Delivery Times: While we provide an estimated delivery date, delays can occur due to various reasons, such as carrier delays or customs clearance. We are not responsible for delays caused by these factors.
  • Shipping Errors: If there is a shipping error due to incorrect information you provided (such as an incorrect address), you may be responsible for any additional shipping charges or fees to resolve the issue.

10. Indemnification and Limitation of Liability

By using our services, you agree to indemnify us from any legal claims or damages that may arise from the use of the custom boxes you order. We are not liable for any indirect or consequential damages caused by issues with your order. Why this matters:

  • Your Responsibility: If your custom design leads to a legal dispute (e.g., due to infringement of intellectual property rights), you are responsible for any associated costs, including legal fees and damages.
  • Limited Liability: Our liability is strictly limited to the amount you paid for the custom boxes. We do not cover indirect damages or loss of business due to production delays or errors unless the fault is on our part.

11. Contact Us

If you have any questions regarding our terms and conditions, please reach out to our customer service team at:

Make A Boxes

Email: info@makeaboxes.com

Phone: 310-362-4894

Website: www.makeaboxes.com

By understanding and adhering to these terms and conditions, you help ensure that the custom box production process runs smoothly. Always review proofs carefully, provide accurate information, and submit appropriate artwork to make the most of your custom box experience.